Last updated: March 31, 2026
Grand Star Electric Inc. ("we," "us," or "our") operates the website grand-star.ca (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.
1. Information We Collect
Personal Information You Provide
When you submit a quote request, contact form, or job application, we may collect:
Your name, email address, phone number, mailing address, project details, and any other information you voluntarily provide through our forms.
Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and usage, including:
IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, click patterns, and device identifiers.
Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. These include:
Essential Cookies: Required for the Site to function properly, including session management and security.
Analytics Cookies (Google Analytics / Google Search Console): We use Google Analytics and Google Search Console to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit, what pages they view, and what other sites they visited before coming to our Site. Google uses cookies to collect this data. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
Meta (Facebook) Pixel: We use Meta Pixel to measure the effectiveness of our advertising, understand the actions people take on our Site, and deliver targeted advertising on Facebook and Instagram. The Meta Pixel collects data about your browsing activity, including pages visited, actions taken, and device information. This data may be used to serve you personalised advertisements on Meta platforms.
X (Twitter) Tags: We use X (formerly Twitter) conversion tracking tags to measure the performance of our advertising campaigns on X. These tags collect information about your interactions with our Site after clicking on an advertisement on X.
Google Ads / Remarketing: We may use Google Ads conversion tracking and remarketing tags to measure ad performance and serve personalised advertisements to visitors who have previously visited our Site.
2. How We Use Your Information
We use the information we collect to:
Respond to your quote requests and inquiries. Provide, maintain, and improve our electrical services. Send you service-related communications, quotes, invoices, and appointment confirmations. Process payments through our payment processor (Stripe). Analyse Site usage and improve our content and user experience. Deliver targeted advertising and measure campaign effectiveness. Comply with legal obligations under Canadian and Alberta law.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers: Third-party companies that perform services on our behalf, including Stripe (payment processing), Google (analytics and advertising), Meta (advertising), and X (advertising). These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: If Grand Star Electric Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Payment Processing
We use Stripe to process payments. When you make a payment through our Site, your payment card details are collected and processed directly by Stripe. We do not store your full credit card number on our servers. Stripe's privacy policy governs their collection and use of your payment information. Visit stripe.com/privacy for more information.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Quote and invoice records are retained for a minimum of seven years in accordance with Canadian tax and business record-keeping requirements.
6. Your Rights Under Canadian Privacy Law
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the right to:
Access the personal information we hold about you. Request correction of inaccurate information. Withdraw consent to the collection, use, or disclosure of your information (subject to legal limitations). File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
To exercise these rights, contact us at grand.star.electric@gmail.com or call 403-708-8501.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.
8. Children's Privacy
Our Site is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it promptly.
9. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Grand Star Electric Inc.
Email: grand.star.electric@gmail.com
Phone: 403-708-8501
Calgary, Alberta, Canada